Health and wellness are always on our minds here at Cole+ Jade.
With COVID-19, we are more committed than ever to protecting the health and well-being of our employees, customers and community. We know that many peoples lives have been impacted by this outbreak. We know that not everyone is experiencing this outbreak in the same way, but we want you to know that we are thinking of you and keeping the interests of our entire global community in mind.
We take COVID very seriously and hygiene is a top priority.
We are doing the following, to protect ourselves and our customers:
- All high touch surfaces in our workspaces are thoroughly sanitized several times a day.
- As always, containers are sterilized before and after filling and before being packaged for delivery
Frequent hand washing and sanitizing is mandatory, as are protective gloves.
- With these increased safety measures, please expect delayed shipping timelines, with up to 3-4 business days to process your order. Know that we are doing our best to get your order to you quickly and safely.
- As shipping providers and delivery systems are facing massive strain, your order may take a bit longer to arrive once shipped. Once the package has been transferred to the shipping provider, Cole & Jade is no longer responsible for other delays that may occur. As soon as your order is shipped, you will receive a confirmation email with tracking details. We recommend following your tracking closely to stay informed regarding the whereabouts of your order.